Our Supplementary IT Support Services enable clients to have a qualified IT Consultant to attend site for an agreed number of hours on a scheduled daily, monthly or quarterly basis, or simply as & when required.
Cover can be arranged to assist in house IT administrators & support staff during busy periods or technicians can be assigned to carry out employees normal day to day duties during staff abscence or planned holidays.
Duties can include but are not limited to:
- General System Administration:
- Freeing up hard disk space
- Analysing error logs and system reporting
- Performing Back-up actions including verifying restores
- Creating new users for Email & Network connectivity
- Adjusting Permissions
- Amending Drive Mappings & File Locations
- Management of Print queues & multiple locations
- Router, Internet & Email Management
- Testing of Disaster Recovery Solutions
- Virus checks, automated updates & recently released patch installs
- Internal equipment relocation
- Optimisation
- Software Loading and Configuration
- Hardware Installations / Upgrade of Existing Equipment
Supplementary On-Site Support combined with a Comprehensive IT Support package enables Premier to completely manage every aspect of a clients IT infractructure.